Return Policy:-

We understand that online shopping can be tricky sometime. Don’t worry we hold your back. You may return the product within 24 hours of time after receiving.  If you don’t like the product or you receive a damage product during transit. You may opt for our Return Policy.

 Eligibility

  • Items must be returned in their original condition, unworn, and in the original packaging, including all tags and accessories along with the POD Sleeve.
  • Return requests must be initiated within 24 hours of delivery.
  • Return requests are applicable only in cases where the product arrives in a damaged condition. Such claims must be substantiated by an unboxing video to validate the issue within 24 hours of receiving the order. For your protection and to assist us in addressing any issues, please record a full video while opening the parcel along with the opening of the POD sleeve with the shipping label clearly visible. This should be done in the same condition as received. Do not accept the order if the POD sleeve and outer packing seems to be missing or tampered. If there is any product damage or a missing item inside the package, this video will be crucial. Without the video, we will not be able to process any return.

Simply, if you don’t like the product. You may opt for our Return Policy. In that case you simply follow the Return procedure and we will Issue you the Store Credit with which you may use to shop another product.

In any case of returning the order, the customers have to bear the shipping cost on your own.

Non-Returnable Items

  • For hygiene reasons, earrings and any other jewelry that pierces the skin cannot be returned unless defective or damaged during transit.

Return Process

  • To initiate a return, customers must email us on support@hertreasureshivanikhanna.com or WhatsApp chat support: +91 9625467938 with the order number and reason for the return along with the unboxing video with shipping label intact for in transit related damages.

After proper validation, we will approve your return request and the next step will follow. 

Also, currently we don’t offer exchange policy as the products we offer are of free & adjustable sizes.

We also don’t Offer return policy on Sale Product, Offers, Promotional Items.

Why trust us?
We designed this policy to balance fairness with quality standards for both our customers and our business. It helps maintain hygiene, ensures fast resolution of damaged goods, and keeps things transparent and simple for everyone